Rush Shift Pocket Reference
Recall the peak-shift cues that help managers see flow, protect the bottleneck, and reset the promise.
Rush flow sequence See the queue, protect the bottleneck, reset the promise. Do not move people before you know where work is accumulating. Adding a person vs splitting the role Capacity or crowding? A tight espresso corner usually needs role clarity before more bodies. Guest says: 'Why is this taking so long?' Wait script I ordered ten minutes ago. What is happening? Use when the wait is real and the team is recovering the bottleneck. Your line You are right to ask. We are backed up on espresso, and your drink is four tickets out. I expect about five more…
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