COFFEE-SHOP-MANAGEMENT5 MIN READ
Talk to a Regular About a Price Change
Respond to price-change pushback with acknowledgement, a clear reason, and a respectful choice.
Mr. Ellis E Long-time regular A Acknowledge R Reason C Choice Register pressure 20 sec Public pushback A regular challenges the new cappuccino price loudly while other guests wait. The barista must preserve dignity and momentum at the same time. 4 yrs regular relationship $0.75 price change noticed
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