Sort the load before changing the work
Categorize workplace load signals as intrinsic, extraneous, or germane.
Place each workplace signal into the load type it best represents. Intrinsic is real task complexity. Extraneous is avoidable friction. Germane is useful effort that builds a better model. Intrinsic load Extraneous load Germane load The pricing model has five interdependent variables Three teams use different names for the same customer tier You build a decision rule for when discounts need approval Legal constraints differ by region and cannot be ignored The source document links to an outdated spreadsheet You compare three examples to find the shared pattern The work requires unfamiliar domain expertise Slack has the decision, email has…
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