Turn an excursion into a CAPA that prevents recurrence
Draft a corrective and preventive action for a cold-chain excursion using root cause and PDCA logic.
A 2 to 8 C load departed before trailer pre-cool was verified. The deviation draft says the driver was reminded, but the loading process still permits the same failure. 5 Whys finds the process cause; PDCA tests and standardizes the fix. CAPA needs root cause, corrective action, preventive action, and effectiveness evidence. Common trap: close with training because it is fast. Training may be necessary, but it is weak when the process still allows loading without evidence. Before Root cause: driver forgot. CAPA: remind driver to pre-cool trailer. After Root cause: loading could start without pre-cool evidence in dispatch workflow.…
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