Handle "that's not my job"
Respond to a role-boundary objection with safety, norms, and RACI clarity.
That's not my job. Let's clarify the boundary rather than force it. What role did you understand Support to have here: Responsible, Consulted, or Informed? My proposal is: Product is Accountable for accuracy, Support is Responsible for publishing once Product provides final facts by Wednesday, and Legal is Consulted on claims. The response protects psychological safety by treating the objection as information, uses a working-agreement tone, and resolves the ambiguity with RACI. A teammate resists a requested task during cross-functional launch prep. A role-boundary objection appears in a meeting or thread. Let's clarify the boundary rather than force it. What…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in