COLLABORATION6 MIN READ
Reset a broken team norm
Hold a norm-repair conversation that is direct, safe, and ownership-focused.
Jordan J Commercial lead 1 Pattern 2 Cause 3 Repair Norm break 20 sec Decision workaround Jordan's executive DMs are faster than the shared decision process, but they create conflicting answers. The norm either needs recommitment or redesign. The formula 1 min Repair sequence Pattern -> impact -> cause -> recommit or revise
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