Repair the miss without a blame loop
Run a repair conversation that identifies the system gap and updates ownership.
The move: repair the system while the facts are fresh. Impact without accusation Start with observable impact: "The demo account was empty at webinar time, and Sales had to improvise." This keeps the issue concrete and lowers defensiveness. Assumption audit Ask what each group believed the norm was. Was the handoff explicit? Was there a confirmation point? Did silence mean ready? This is where psychological safety matters: people need to admit what they assumed. RACI correction Close by changing ownership. Assign the Accountable event owner, Responsible checklist owner, Consulted experts, and Informed stakeholders. The repair is real only if the…
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