Commit to one account Gemba walk
Commit to a specific Gemba walk that observes a live cleaning process and produces one follow-up action.
Gemba walk on a live commercial-cleaning route Choose a current account with a recurring complaint, margin pressure, route delay, supply issue, or inspection miss. On [day/time], I will walk [account/floor/process] with [person]. I will observe [route step], capture [evidence], ask [worker question], and decide [one follow-up action] by [date]. In three days, check whether the walk happened and whether one route, supply, access, or inspection action was created. A night route at a commercial office where the crew says the final photo step is slowing closeout A high-traffic restroom stack where complaints appear after lunch rather than after nightly reset…
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