Work a missed-restroom pattern with DMAIC
Apply the DMAIC sequence to turn a recurring restroom complaint into a defined, measured, analyzed, improved, and controlled process.
A downtown office account received four restroom complaints in ten days. Complaints mention empty paper, counter splashes, and odor by mid-afternoon, even though nightly inspection photos show restrooms reset at 10 p.m. DMAIC: Define the service gap, Measure the real pattern, Analyze the drivers, Improve the process, and Control the new standard. The common shortcut is telling the night crew to clean better. That does not address a mid-afternoon failure pattern and may punish the wrong part of the system. Define Restrooms must meet stocked, dry-counter, no-odor standard at 8 a.m., 1 p.m., and 4 p.m.; current complaints occur by…
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