Go see before changing the scope
Conduct a focused Gemba walk that observes current cleaning conditions before deciding on scope, route, or staffing changes.
The move: go to the work before you redesign the work. Gemba is the actual place where value is created. For commercial cleaning, that means the floors, restrooms, loading areas, closets, elevators, tenant suites, equipment rooms, and final inspection path. A Gemba walk is a management practice for grasping the current situation through observation and inquiry before taking action. The point is not to inspect harder. The point is to learn what the current system is asking people to do. Watch the sequence. Time the walking. Check whether the cart is staged near the route. Look at supply access. Notice…
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