Use root cause analysis choices to move a recurring touchpoint miss from symptom correction to recurrence prevention.
Recurring miss Fingerprints are back on the same 14th-floor conference-room handles after Monday breakfast traffic. If you only re-wipe, the defect disappears for an hour and the cause stays alive. Root cause analysis Symptom -> evidence -> cause -> countermeasure The path starts by defining the pattern, then testing causes against observed facts before choosing a prevention control. Shortcut Tell the cleaner to be careful. A countermeasure tied to evidence, not a reminder tied to frustration. A root cause must explain the pattern and be actionable. 01 Define 02 Verify 03 Try Define the problem Step 1
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