Sort evidence from assumption in a complaint
Distinguish evidence, assumptions, testable causes, and countermeasures when analyzing a cleaning complaint.
Sort each complaint statement into the right RCA bucket. Evidence Assumption Cause to test Countermeasure Photo shows lobby glass streaks at 7:45 a.m. Route log shows glass was wiped at 6:30 a.m. The cleaner probably rushed because Mondays are busy The client is just becoming more demanding Sunlight after 7:30 a.m. reveals residue missed during darker inspection Tenant entry traffic happens after the first glass wipe Add an 8:00 a.m. entry-glass touch-up on high-traffic mornings Change glass cloth staging if residue test confirms wrong microfiber type
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