Commit to a technician coaching loop

Create a three-day technician coaching loop for one field behavior Choose a real technician behavior such as short service notes, missing photos, weak customer explanations, skipped prep confirmation, or inconsistent safety checks. Goal: [behavior standard]. Reality: [what current evidence shows]. Options: [two ways to make it easier in the route]. Way Forward: On [specific stops], [technician] will [behavior], and I will check [evidence] by [date]. In 3 days, review the evidence with the technician and decide whether to repeat, raise the standard, or remove an obstacle. A junior technician writes service notes that do not tell the customer what was…

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