Use an After Action Review to convert a moderation incident into one sustain and one improve action.
The team contained a harassment incident in 42 minutes but does not know which part of the response caused the delay. After Action Review: intended result, actual result, why the difference, sustain and improve The trap is making the review about blame or skipping it because everyone is tired. Both choices waste the evidence the incident created. Intended State the expected response: first containment within 15 minutes for direct harassment reports. Without an intended result, the review becomes a general complaint session. Actual Record what happened: first report at 11:08 p.m., first mod view at 11:31, containment at 11:50. A…
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