Moderate the behavior, not the person
Write moderation feedback that identifies the situation, behavior, and impact without attacking the member.
The reframe: a moderation note is not a verdict on a person. It is a map from a behavior back to the rule. Why SBI fits community moderation SBI stands for Situation, Behavior, Impact. In feedback work, it reduces defensiveness by making the conversation concrete. In moderation, the same structure makes enforcement auditable. A member may disagree with the rule, but they should not have to guess which action triggered the response. Situation gives the coordinates: the thread, channel, event, or time window. Behavior names what was visible: "you quoted a private DM," "you repeated the same affiliate link in…
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