Turn an Accusation Into OFNR
Rewrite a blame-heavy message into an OFNR message with a concrete request.
Kira's first draft says, "You keep throwing me under the bus with Legal." The feeling is real, but the message invites a fight about Max's intent instead of a repair before tomorrow's client call. OFNR: Observation -> Feeling -> Need -> Request The common shortcut is to make the accusation more polite while leaving the accusation intact. "I felt thrown under the bus" still makes Max defend his intent before he can repair the handoff. Observation Name the specific thread, time, and words: "In the Legal thread at 4:40, you wrote that Product had not reviewed the clause." This gives…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in