COMPASSION-AT-WORK4 MIN READ
First Response Cards
Recall first-response lines that acknowledge emotion without prying, fixing, or avoiding.
Core line What is the safest first sentence when someone brings visible stress? Name what you hear and ask what would help now. Example: "It sounds like the surprise is the hardest part. What would help in the next ten minutes?" Objection If I ask, they might tell me something I cannot solve. You are avoiding the check-in because you cannot fix the whole issue. Your line I may not be able to solve all of it, but I can listen and help sort the next step. Waiting until you have a full solution turns compassion into avoidance. It is…
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