COMPASSION-AT-WORK5 MIN READ
When Another Function Says You Do Not Care
Use Listen, Affirm, Respond, Add to answer a cross-functional accusation with compassion and clarity.
Rae R Sales director L Listen A Affirm Respond/Add Cross-functional accusation 20 sec Scene Rae says Product does not care about churn. You have evidence, but the accusation is public and the VP is in the room. If you defend first, the room debates intent instead of customer risk. 3 retention bets 1 renewal blocker LARA
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