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COMPASSION-AT-WORK4 MIN READ

Sort OFNR in the Wild

Classify phrases as observations, feelings, needs, or requests.

Sort each phrase into the OFNR component it represents. Observation Feeling Need Request In Tuesday's launch meeting, the support queue owner was not named. I feel uneasy about the release handoff. I need clarity on who owns urgent customer replies. Can we add the owner and backup to the launch doc by 3:00? The client asked twice for the migration date. I feel exposed when the answer changes in the room. I need shared context before I answer Finance. Would you review the final paragraph before I send it? The file was updated at 5:42 after the approval cutoff. I…

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