Sort the Four Response Types

Sort each reply to Aisha into the response type it best represents. Empathy Sympathy Fixing Avoidance You are carrying the escalation detector role, and it sounds unfair. That sounds awful. I am sorry you have to deal with that. I can build a dashboard that routes these before they hit you. Let us not dwell on the negative; the customer numbers are still strong. It sounds like the issue is not one angry customer but being alone with the pattern. I feel bad hearing that. You deserve a calmer week. Just forward every escalation to me and I will handle…

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