CONSCIOUS-LEADERSHIP5 MIN READ
When Feedback Gets Defensive
Use SBI and intent inquiry when feedback is met with defensiveness.
Ravi R Senior engineer B Behavior I Impact N Next pattern Defensive moment 20 sec The moment A review ran 22 minutes over and skipped QA's concern. Ravi hears the feedback as an attack on thoroughness. If you argue with his identity defense, the real operating issue disappears. 22m over time 1 QA risk skipped
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