Walk a Missed Commitment
Address a missed commitment through observable impact, inquiry, and a repaired agreement.
Accountability moment The compliance packet was due at 2 p.m. It is now 5:38 p.m. Legal is waiting, and a $220K renewal cannot move without it. The leader needs the miss visible, but blame will make the next risk less visible. SBII Situation -> Behavior -> Impact -> Intent Use observable facts before inquiry. Then turn the repair into a new agreement. Label "You are unreliable" feels efficient but creates defense. Intent inquiry turns accountability into repair rather than punishment. Make the impact clear before you make the person wrong. 01 Open 02 Inquire 03 Repair Open with the miss…
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