Distinguish needs from strategies, observations, and judgments in conflict language.
Sort each conflict statement into Observation, Need, Strategy, or Judgment. Observation Need Strategy Judgment The scope changed after the customer email went out. I need predictability for customer commitments. We should freeze scope every Thursday at noon. Engineering is careless with promises. I need clarity on who can approve late changes. Add a decision log for all post-launch edits. Three tickets were reopened after QA signoff. Marketing never understands technical risk.
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