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CONTINGENT-WORKFORCE-MANAGEMENT5 MIN READ

Write the SOW deliverable so it can be accepted

Rewrite a vague contingent work request into a SMART SOW deliverable with acceptance criteria.

A manager writes: "Contractor to help with vendor data cleanup for procurement." The supplier can start, but nobody can tell when the work is done. SMART SOW deliverable: Specific, measurable, achievable, relevant, and time-bound. The common shortcut is to describe effort instead of an accepted output. "Help with cleanup" makes the manager supervise activity and leaves the supplier guessing what finish means. Specific Name the work product: "deduplicated vendor master file covering active supplier records in NetSuite." Specificity moves the SOW from a helper role to a deliverable. Measurable Add completion marks: "duplicate rate below 1%, missing tax-ID exceptions listed…

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