SOW, SLA, or timesheet?
Choose whether a contingent workforce engagement should be governed by deliverable acceptance, service levels, or time approval.
Deliverable vs service When do you use SOW acceptance versus SLA tracking? Both can coexist, but one should be primary for the work model. Timesheet What does a timesheet prove? It proves approved time worked, not that a deliverable met acceptance criteria. Use it for time-based staffing, but add quality or output controls when outcomes matter. Wrong proof "They worked 160 hours, so we should accept the invoice even if the dashboard is unusable." The supplier was expected to produce a dashboard. Your line If we bought a dashboard deliverable, payment should follow acceptance criteria, not only hours. Let's check…
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