Walk from assumed problem to tested dialogue
Use Double Diamond stages to choose the right next activity in a conversation-design project.
Rushed brief A stakeholder asks for friendlier onboarding copy by Friday. User evidence is thin and the suspected problem may be wrong. Conversation copy is cheap to write and expensive to aim badly. Double Diamond Discover -> Define -> Develop -> Deliver Separate learning the problem from writing the solution. Each stage has a different output. Jump to words Write personality before diagnosing confusion. The shipped dialogue solves the real problem instead of the loudest request. Diverge before you converge; otherwise the assistant becomes a polished assumption. 01 Discover 02 Define 03 Develop Evidence first You have a stakeholder opinion…
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