CONVERSATIONAL-DESIGN5 MIN READ
Challenge over-collection in a bot review
Coach a teammate away from over-collecting details in a conversational flow.
Marco M Operations lead J Job S Sequence R Reason Review pressure 20 sec The debate Marco wants the bot to collect every field agents might need. Test users are abandoning before eligibility is clear. Asking too much too early makes chat feel like a form with extra steps. 14 questions before answer 7 abandonment point
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