OARS for assistant dialogue
Recall OARS and apply each move to conversational assistant design.
Core skill OARS What does OARS stand for? Open the letters Question design Closed menu vs. guided open question Open questions can still be bounded; they should make the next choice easier. Objection We do not want the bot to sound like a therapist. Use when OARS sounds too soft for product work. Your line Agreed. We'll use OARS as task scaffolding: one reflection, one useful question, then action. Turning the assistant into a long emotional dialogue. It keeps OARS practical and outcome-oriented. Summary moment When should a bot summarize? Before irreversible action, complex choice, or handoff. Summaries prevent accidental…
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