Turn an FAQ paragraph into a bot answer
Rewrite policy-style FAQ content into a concise assistant answer with a next step.
The bot has a returns-policy paragraph, but the user asks from an order that is already 34 days past delivery. Answer first -> relevant reason -> next action. The common trap is pasting the full policy because it feels safer. It is actually less helpful because the user must infer the decision. Find the decision The order is 34 days old; standard return is outside the 30-day window. Use available context so the assistant does not answer generically. Keep the relevant condition The only relevant exception is defective-item review. Do not list every exception when one exception matters now. Offer…
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