CONVERSATIONAL-DESIGN5 MIN READ
Sort conversation artifacts by design stage
Match common conversational-design artifacts to Discover, Define, Develop, or Deliver.
Sort each artifact into its Double Diamond stage. Discover Define Develop Deliver Twenty transcripts where users abandon at the same question Problem statement: users cannot tell which uploads are required Three alternative clarification prompts for optional uploads A/B result showing completion rate after the new prompt ships Support-ticket tags for "bot asked too many questions" Success criterion: reduce repeat upload questions by 30% Clickable prototype of the shorter claims flow Monitoring dashboard for fallback rate and escalation quality
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