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CONVERSATIONAL-DESIGN5 MIN READ

Sort utterance parts before writing the flow

Categorize parts of a user utterance so the assistant asks better follow-up questions.

Sort each phrase by the role it should play in the conversational design. Intent Slot / Entity Context Missing Info Emotion / Stance move my appointment dental to Friday my kid is sick which Friday? I really need this sorted today cancel the renewal before I get charged again which subscription? this is frustrating

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