CONVERSATIONAL-DESIGN5 MIN READ
Push back on "make it more human" with evidence
Respond to a stakeholder who asks for more bot personality without sacrificing task clarity.
Elena E Marketing lead F Frame Evidence T Tradeoff Design review 20 sec The ask Elena wants the payroll password bot to sound more human. The flow appears when employees are locked out of payroll access. Personality added at the wrong moment can steal attention from recovery. 6 steps to reset 1 payday deadline 0
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