Sort quality costs by prevention, appraisal, and failure

Sort the quality costs by where they sit in the cost-of-quality framework. Prevention Appraisal Internal failure External failure Supplier process training before production starts Preventive maintenance on test fixtures Incoming material inspection Final product audit before shipment Scrapped units found before shipment Rework labor for units that failed in-process testing Warranty replacement after customer complaint Emergency field service visit for a shipped defect

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