COURAGE-AT-WORK6 MIN READ
Dialogue: Speak Up Through Defensiveness
Respond to defensiveness in an underperformance conversation while preserving accountability.
Jordan J Senior analyst 1 Open 2 Defense 3 Commit The moment 20 sec Scenario Jordan missed two client handoffs this month. The team covered both, and you need a reliable change before the next billing cycle. The issue is real. So is the risk that Jordan hears a verdict instead of a path. The formula 2 min Safety plus accountability Purpose -> Pattern -> Partner
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