Map the Statement Before You Say It
Classify a difficult-conversation draft by how observable it is and how actionable it is.
Sort each statement by whether it is ready to say live or needs rewriting first. Rewrite first Ask for a next behavior Get concrete Use this live “You are impossible to work with.” “This is always chaos.” “In Monday’s review, the risk was named but no owner was assigned.” “The handoff missed customer quotes; can you add them by Thursday noon?” “Please stop creating confusion.” “Can you send the pricing notes before the Friday handoff?” “When the launch date changed in Slack, Support was not tagged, so coverage was missed. Can we add Support to launch-change posts?” “Your team does…
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