Reflect Before You Push Back
Use a short active-listening loop before answering a charged statement.
Someone says, 'You never listen.' Your brain instantly prepares evidence that you do. That evidence may be true, and it may still make the moment worse. > People lower their guard when they can hear that you understood them accurately. Use the listening loop before your answer Active listening is not waiting politely for your turn. It is a deliberate loop: attend, reflect, check, then respond. In charged conversations, people often repeat themselves because they do not feel understood, not because they need more information. A reflection interrupts that loop. It says, 'I am tracking your meaning closely enough to…
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