COURAGE-AT-WORK5 MIN READ
Sort Intent, Impact, and Courage Moves
Categorize statements as intent, impact, or active-listening moves.
Sort each line into the lane it belongs in: intent, impact, or listening move. Intent Impact Listening move I was trying to move the meeting along before we ran out of time. When you cut me off twice, I stopped raising the risk because it felt unwelcome. It sounds like the timing made your input feel decorative rather than useful. My goal was to protect the client from seeing unfinished numbers. The late escalation meant support sat with an angry customer for another full day. Did I get the concern right, or is there another piece I am still missing?
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