Sort the Signals That Make Courage Safer

Sort each opening phrase by the signal it sends at the start of a difficult conversation. Builds safety Blurs the issue Creates threat I want us to fix the handoff pattern before it hits customers again. Your reliability is becoming a problem for everyone around you. The last two Friday reports arrived after the client review window closed. I may be overreacting here, but something has felt a little off lately. It feels like you do not care about the team’s time or effort. I have concerns and I want your view before we decide the next step. You probably…

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