Run FMEA on a CPQ rule change
Use FMEA to identify and mitigate CPQ rule failure modes before release.
A regional price-floor rule will launch for renewals. The rule uses account region, product family, and contract term. The release passed expected-case tests. FMEA: failure mode -> effect -> cause -> control The common trap is testing only the quote you expect. CPQ failures often hide in missing data, inherited account attributes, amendments, and edge-case product families. Failure mode Account region is blank or inherited incorrectly from a parent account. Name the specific way the rule can fail. Vague risks like "pricing issue" are too broad to control. Effect The quote uses the wrong regional floor, allowing margin leakage or…
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