Walk the lead routing exception
Resolve a lead routing exception by clarifying ownership, evidence, and durable controls.
Routing exception A target-account lead is unassigned for 19 hours because region is blank. A routing miss is a revenue risk and an ownership test. Role clarity Stabilize -> assign accountability -> build the durable path Use RACI-style thinking to separate the emergency action from the owner of the input and the owner of the control. Manual fix Assign the lead and move on. The exception becomes a managed process instead of admin heroics. Emergency action without ownership creates repeat incidents. 01 Stabilize 02 Owner 03 Control Stabilize the lead Customer first
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