Score a CRM backlog item with RICE

Prioritize a request to sync critical support-ticket risk to account records for enterprise CSMs. RICE score = Reach x Impact x Confidence / Effort. The common shortcut is prioritizing easy visible work because it feels like momentum. Reach 180 enterprise accounts are touched by critical support tickets in a quarter. Use a real count and a time period, not a vague phrase like 'many customers.' Impact Impact = 2 because the sync can trigger renewal intervention but does not itself save the account. Impact should describe movement toward the goal, not excitement about the idea. Confidence Confidence = 80% because…

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