Commit to a 10-minute after-action review
Create a concrete commitment to run a short after-action review after a cruise operation.
Run a 10-minute after-action review after a live cruise operation. Use it after embarkation, tendering, luggage delivery, crew drill, special-assistance boarding, shore excursion dispatch, or guest recovery. After [operation], I will gather [roles] for 10 minutes and ask: What was intended? What actually happened? What should we sustain? What should we improve before the next sailing or port call? I will leave with one owner and one due time. In 3 days, check whether the AAR happened and whether one improvement was assigned. After the next embarkation window where special-assistance guests arrive in a bus wave After the next tender…
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