Commit to one safe-to-speak-up trigger
Create a commitment to invite and reward speaking up during a live cruise operation.
Safe-to-speak-up trigger for cruise operations Build the trigger Choose the operation Pick a real gangway, tender, luggage, drill, shorex, or guest recovery huddle where hierarchy could hide a concern. Write the invitation Before I lock this plan, I need one risk, dependency, or weak signal from the person closest to the live work. Write the reward line Thank you for naming that. Stay with it for a moment; what would we check or change now? Write the close loop We will [adjustment], [owner] will confirm by [time], and I will report back what changed because of the concern. Invite and…
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