Run Five Whys on missing luggage
Use Five Whys to move from a missing luggage symptom to a process countermeasure.
Thirty-seven deck 10 bags are missing before formal night. The visible symptom is delayed luggage; the first explanation is 'bad tags,' but that does not yet identify a controllable process cause. Five Whys: follow cause-and-effect until the answer points to a process countermeasure. The common trap is stopping at a person or vague label, such as 'porters were careless' or 'tags were bad.' Why 1 Why were bags missing? They were routed to the wrong staging cage after scanning failed. This moves from guest symptom to operational failure point. Why 2 Why did scanning fail? Several printed tags had low…
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