Sort the service-quality failure

Sort each guest statement by the service-quality dimension most damaged. Reliability Assurance Tangibles Empathy Responsiveness The gluten-free meal was confirmed yesterday, but the waiter had no record tonight Nobody could explain whether the tender delay was safe or normal Our suitcase arrived wet and the printed tag was torn The agent kept saying policy and never acknowledged our anniversary We waited three hours and had to call twice for an update The app said the show started at 8:30, but the doors closed at 8:15 The crew looked unsure about the evacuation drill instructions The excursion meeting sign pointed to…

Sign up free — one personalized lesson every day, matched to your role and goals.

Already have an account? Sign in