Choose probe-sense-respond moves for complex work where analysis cannot reveal the answer in advance.
Complex signal Activation varies by segment, customer maturity, and timing. The team wants certainty before trying a new onboarding email. If cause and effect only show up after action, the curious move is a small probe. Cynefin Complex work: probe -> sense -> respond Do not force complex work into analysis theatre. Design a small action that can teach you safely. Analyze forever Pretend the answer is knowable now. The team learns from reality without betting the whole system. Curiosity should match the domain: analyze the complicated, probe the complex. 01 Classify 02 Probe 03 Sense Classify the work Decision…
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