CURIOSITY-AT-WORK5 MIN READ
Turn blame into curiosity
Respond to blame with an observation-and-impact question that keeps learning possible.
Nadia N QA lead 1 Observe 2 Impact 3 Condition The moment 20 sec Blame spike A PM says QA dropped the ball. Nadia looks ready to defend her team. The next line determines whether the review produces learning or testimony. blame label 600 customers saw the bug The formula
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