CURIOSITY-AT-WORK5 MIN READ
Probe a resistant stakeholder
Use open questions, affirmations, reflections, and summaries to explore resistance.
Renee R Operations lead O Open Reflect S Summarize The moment 20 sec Resistance Renee says she does not have time for another pilot. The project needs operational input to avoid a bad rollout. If you argue first, you learn less and resistance hardens. 2 audits in flight 1 pilot decision today The formula
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