Threat-lowering curiosity battlecards
Select a lower-threat curiosity line when a question could trigger defensiveness.
Status risk Why did you skip the review? A direct why could sound like a competence challenge. Lower-threat line I want to understand the release path so we can prevent surprises. What constraint led to review being bypassed? Do not remove the issue; remove the identity sting. It makes the target a constraint in the process, not the person's judgment. Autonomy Which question gives more autonomy? Autonomy-respecting questions ask for reasoning before judgment. Fairness risk Who decided this without the support team? The support team feels excluded from a customer-impacting change. Support is carrying the downstream impact, so I want…
Sign up free — one personalized lesson every day, matched to your role and goals.
Already have an account? Sign in