Commit to one better empathy move in your next customer discovery conversation
Prepare a specific empathy commitment for an upcoming discovery or feedback conversation.
an upcoming customer discovery, onboarding debrief, or feedback conversation where you need better empathy You want to hear the job, risk, or emotion behind a request instead of collecting only solution language. Situation: In my next customer discovery or feedback conversation about ________. What I will do: When the customer names a feature, complaint, or vague pain, I will ask: "What are you trying to get done, or what gets better for you, if this changed?" If the signal is still fuzzy, I will follow with one empathy-map prompt about what they did or felt in that moment. Why this…
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